Refund policy

Refunds & Returns
We do not offer refunds or accept returns on any product. Please review sizes and product details carefully before ordering — we're happy to answer any questions on WhatsApp before you buy.

Exchanges
Because our pieces are pierced jewellery, exchanges are subject to a strict hygiene policy and are accepted only as follows.

Message us on WhatsApp at 0316 4376957 within 2 days of delivery to request an exchange, and post the item back within 5 days of approval. To be eligible, the item must be unused, unworn and in its original packaging, with no signs of wear, damage, stains, perfume or other misuse. All exchanges are subject to inspection on arrival, and we reserve the right to decline any item that does not meet these conditions.

Exchanges are for a piece of equal value. If you choose an item of higher value, the difference is payable before dispatch; we do not refund the difference on lower-value items. Return courier charges are paid by the customer; we cover the cost of sending the replacement.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, message us on WhatsApp within 48 hours of delivery with photos of the item and its packaging, and we will replace it at no cost to you.